Privacy Policy

Privacy Policy
This Privacy Policy outlines how cocospetmarket.com (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, utilize "The Pet Connection" mobile application (the "App"), or make a purchase from us.

1. Information We Collect
We collect various types of personal information to provide and improve our e-commerce and mobile app services:
  • Information You Provide Directly: This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number when you make a purchase, create an account on the Site, or register an account through the App.
  • Pet Information: Through the App and Site, you may choose to provide details about your pets, including names, breeds, ages, dietary preferences, or health/grooming notes.
  • Information Collected Automatically:
    • On the Site: When you access the Site, Shopify automatically collects certain information about your device, including your IP address, web browser details, time zone, and data from cookies installed on your device.
    • On the App: When you use the App, we may collect mobile device identifiers, operating system data, app usage statistics, and, with your permission, location data to provide localized services within New York.
2. How We Use Your Personal Information
We use the information we collect to fulfill your needs and run our business effectively including but not limited to:
  • Order Fulfillment: Processing payments, arranging shipping and providing requested service, and providing invoices or order confirmations.
  • App Functionality: Managing your App profile, delivering push notifications, and synchronizing your user preferences and pet profiles between the App and the Site.
  • Customer Communication: Screening orders for potential risk or fraud, answering your questions, and providing updates.
  • Marketing and Optimization: Providing you with targeted advertisements or marketing communications we believe may interest you, and assessing the success of our marketing campaigns.
3. Sharing Your Personal Information
We share your personal information with trusted third parties to help us operate our services as described above:
  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information on the Shopify Legal Privacy Page.
  • App Infrastructure: We share data between our Site and "The Pet Connection" mobile app infrastructure to ensure your account, pet profiles, and order histories are seamlessly connected.
  • Legal Compliance: We may share your information to comply with applicable New York and federal laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or protect our rights.
4. New York Privacy Rights
Because we specifically target and serve residents of New York, we respect your rights regarding your personal data:
  • Access and Correction: The right to request access to the personal information we hold about you (including your App data) and to ask that it be corrected, updated, or deleted.
  • Opt-Out of Marketing: The right to opt-out of marketing emails at any time by clicking the "unsubscribe" link. You can also turn off marketing push notifications directly within your mobile device settings.
5. Data Retention
When you place an order through the Site or enter information into the App, we will maintain your personal and pet information for our records unless and until you ask us to delete this information.
6. Security
We take reasonable precautions and follow industry best practices, alongside Shopify’s secure infrastructure, to protect your personal information from unauthorized access, loss, misuse, or alteration.
7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices, updates to the App, or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a request or complaint regarding your data, please contact us:
  • By Email: ccostello@cocospetmarket.com
  • By Phone: (914)-690-4646

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